> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://amplified.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Verifying your email address

Unfortunately, you can't use a generic email address since we'll be attempting to send your outbound emails on behalf of your domain. Since you don't own gmail.com, yahoo.com, or any similar service, these emails will not be able to be verified.

Please enter an email address that contains the domain of your store, for example, [hello@mystore.com](mailto:hello@mystore.com)

From your dashboard, **navigate** to My Profile > Settings > Email.

Add your "**from**" address which should be a custom email and not a generic address. For example, [hello@mystore.com](mailto:hello@mystore.com)

Then add the "**reply to**" email address - it can be the same as the "**from**" address or a different one if needed.

![](https://storage.crisp.chat/users/helpdesk/website/f0f3cd188950e800/e6024471-c640-4957-bc3b-67d4ec_13itq7i.png)

Continue to the Email Verification tab to complete the process.

![](https://storage.crisp.chat/users/helpdesk/website/8153f96e16f88800/314992ce-fbf5-4ae6-b42a-d6c0c8_1o6osny.png)

You will receive an email from Postmark to confirm the Sender Signature. You may want to check the Spam folder if you don't see it in your main inbox.

![](https://storage.crisp.chat/users/helpdesk/website/55d862d7f9b5bc00/ec5f3c16-9eec-4c75-93e1-001a11_vaj0ar.png)

Back in your Amplified dashboard, click the refresh status button or refresh the page.